OLONGAPO CITY — SM City Olongapo Central recently conducted a sensitivity training session for its tenant employees and mall frontliners, including janitorial staff and security personnel, as part of its ongoing efforts to promote a safe, inclusive, and welcoming environment for all customers.
Held on March 19, the training aimed to equip participants with the knowledge and skills needed to better understand and assist customers with special needs.
During the session, attendees were guided on proper communication, the importance of showing respect, and how to handle various situations calmly and professionally. The training emphasized the value of empathy and inclusivity in delivering quality customer service.
The program featured discussions and video presentations designed to help frontliners improve their interactions with customers and prevent potential misunderstandings.
SM City Olongapo Central continues to prioritize regular training initiatives for its employees, reinforcing the importance of compassion and ensuring that customers with special needs are treated with dignity, respect, and equal care.
The initiative forms part of SM’s broader commitment to creating accessible spaces where all guests feel comfortable, valued, and well taken care of during their visit.